Park & Ride
All Park & Ride services are operated by First York on behalf of City of York Council. Use this form to contact First with any comments, complaints or suggestions you may have about your journey.
Park & Ride enquiry form
Lost Property
If you've lost any property at a Park & Ride site or aboard a Park & Ride bus, please telephone the site supervisor as soon as possible or notify First using the form below.
- Askham Bar: 01904 702072
- Designer Outlet: 01904 626106
- Grimston Bar: 01904 413108
- Monks Cross: 01904 883993
- Poppleton Bar: 01904 787881
- Rawcliffe Bar: 01904 883991
Lost property enquiry form
Are dogs allowed on Park & Ride?
Yes, dogs are permitted on Park & Ride providing they are quiet, well behaved and are kept off the seats. First York charge a small fee for carrying dogs.
Can I park overnight?
No, overnight parking is not currently permitted at any Park & Ride site.
Several council car parks, including Moor Lane (close to Askham Bar Park & Ride), allow 24-hour pay and display parking.
Can I take a mobility scooter on board a Park & Ride bus?
As the operator of the York Park & Ride service, First York have published a policy regarding mobility scooters aboard their buses.
Cycle lockers (Park & Pedal)
Please email parkandpedal@york.gov.uk to check current availability of cycle lockers at Park & Ride sites. See Park and Pedal for prices and locations.
Buses
Comments and complaints
Bus services in York are operated by a number of different commercial operators. Please contact the bus operator directly in the first instance with any comments, complaints or suggestions you may have about your journey.
If you're not satisfied with the response you have received from a particular bus operator, contact Bus Users UK or email: buses@york.gov.uk.
If you wish to make a comment, complaint or suggestion about a bus stop or shelter, on-street timetable information or a faulty real-time information screen, email: buses@york.gov.uk.
York by bus smartcard
Please contact us if you have any queries relating to the York by bus smartcard
Smartcard enquiry form
Printed timetable leaflets
Timetable leaflets are produced by individual bus operators. You can pick up timetable leaflets from our Bus Point or contact the bus operator directly if you have any comments or queries.
Cycling
Maintenance of cycle routes - broken glass, litter etc.
Please visit City of York Council's main website to report any faults with the cycle route network at www.york.gov.uk/reportproblems
Book cycle training sessions
You can also download a booking form:
Book cycle training form
Parking
Please contact us if you have any queries relating to on or off-street parking in the City of York Council area
Parking enquiry form
Low emissions and electric vehicles
Please contact us if you have any queries relating to low emission and electric vehicles, electric charging points or green fleet management in the York area
Low emissions form
Travel Planning - Businesses
Enquiry form
Help and advice for York businesses of any size.
Travel Planning - Schools
Help and advice for York schools.
Please use the form for the following enquiries:
Enquiry form
Website and personal data
- Privacy and data retention
Request to have your account deleted, or ask about the data held in your MyTravelYork account. Please read our privacy and data retention policy.
- Queries and comments
Any problems, comments or suggestions regarding the design or functionality of this website? Please let us know.
Enquiry form
Any other enquiries
Any other transport related enquiries
Please email: itravel@york.gov.uk
iTravel York