iTravel York Accessibility Statement
iTravel York Accessibility Statement
Technical information about this website’s accessibility
This statement applies to content published on the itravelyork.info domain.
iTravel is committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.
To find out more about how our website meets accessibility guidelines please see:
- accessibility of our online services
- requesting services in an accessible format
- reporting accessibility problems (feedback and contact information)
- how accessible this website is
- compliance status
- non-accessible content
- online services which are exempt from accessibility standards
- what we’re doing to improve accessibility
- preparation of this accessibility statement
Accessibility of our online services
It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:
- zoom in up to 300% without problems
- navigate most of the website using just a keyboard
- use most of our online services with screen reader software
Most of our online services work when scripts, applets or other programmatic objects are turned off, or aren't supported by a device. However, your experience using online services without scripts running may degrade.
Our online services are partially compliant with the latest Web Content Accessibility Guidelines (WCAG). Get details of online services which don't meet accessibility standards, and online services exempt from accessibility standards.
Requesting services in an accessible format
If you need information in a different format email: webadmin@york.gov.uk, and tell us:
- the location of the information (copy and paste the URL/address from your browser address bar)
- your name and email address (so we can respond)
- the format you need (for example, audio CD, braille, British Sign Language (BSL), large print, accessible PDF)
Feedback and contact information
You can report accessibility problems with this website if you find any issues that are not listed on this page, or you think we’re not meeting accessibility regulations. Email: webadmin@york.gov.uk in the first instance, so that we can work to resolve the issue. If you contact us with a complaint about the accessibility of our online services, and you’re not happy with our response the Equality Advisory and Support Service may be able to help you.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
How accessible this website is
Parts of this website are not fully accessible. For example:
- the text will not reflow in a single column when you change the size of the browser window
- you cannot modify the line height or spacing of text
- some of our online forms are difficult to navigate using just a keyboard
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines (WCAG), due to the following non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations:
- some lists are marked up incorrectly which can prevent screen readers accurately reporting the number of items contained in the list - this relates to success criterion WCAG (A) 4.1.1
- there may be cases where links on the website fail to explain their purpose - this relates to success criterion WCAG (A) 2.4.4
- some lists or groups of links may not be written semantically - this relates to success criterion WCAG (A) 1.3.1
- some instances of inappropriate colour contrast exist, meaning potential reduced readability if you have low vision (if not using contrast-enhancing assistive technology) - this relates to success criterion WCAG (AA) 1.4.3
- there may be cases where links on the website fail to explain their purpose - this relates to success criterion WCAG (A) 2.4.4
- some downloads don't have titles or descriptions - this relates to success criterion WCAG (AA) 2.4.2
- some textual content may be written in a way that's too difficult to understand - this relates to success criterion WCAG (AAA) 3.1.5
- some links may not be distinguished by more than just colour. Users with visual impairments cannot see these links - this relates to success criterion WCAG (A) 1.4.1
- there may be some links may be aimed toward anchors that do not exist - this relates to success criterion WCAG (A) 2.4.1
- there may be cases where the purpose of fields can't be Identified programmatically - this relates to success criterion WCAG (AA) 1.3.5
- certain PDF documents don't specify headings for accessibility. Headings are crucial for screen readers and other assistive technologies - this relates to success criterion WCAG (A) 1.3.1
- some headings on the website may fail accessibility as they do not provide text within the Header tag - this relates to success criterion WCAG (A) 1.3.1
- some tables don't have row headers, which may confuse or disorient you if assistive technology reads the information in the wrong order, or when alternate style sheets or other formatting changes are applied - this relates to success criterion WCAG (AA) 1.3.1
- some images do not have appropriate alternative text, so information may not be available in a way that matches your needs - this relates to success criterion WCAG (AA) 1.1.1
- there may be some interactive components on a page, such as buttons or fields, which are not large enough to be easily used by people with motor impairments - this relates to success criterion WCAG (AAA) 2.5.5
- the default used language may not be specified on every page, preventing assistive technologies from accurately interpreting their contents - this relates to success criterion WCAG (A) 3.1.1
- some links may not be defined in a specific way to be accessed by screen readers, which are used by blind and the partially sighted - this relates to success criterion WCAG (A) 4.1.2
- there may be cases where links in a new tab or window where the destination is not explained - this relates to success criterion WCAG (AAA) 3.2.5
- there may be failures to comply with the strictest accessibility standard (WCAG AAA), the colour of text must strongly contrast with its background colour, so that people with significant visual impairments can read it - this relates to success criterion WCAG (AAA) 1.4.6
- there may be cases where a title for all frames is not specified, preventing the accessibility of frame content - this relates to success criterion WCAG (A) 2.4.1
- some long PDFs may not use bookmarks to help aid navigation - this relates to success criterion WCAG (AA) 2.4.5
- some downloads don't have titles or descriptions - this relates to success criterion WCAG (AA) 2.4.2
Where downloads (in PDF, and other file formats) do not meet accessibility standards we plan to fix or replace them, either when they are next reviewed, or as part of our ongoing programme of review work, whichever is sooner.
Online services which are exempt from accessibility standards
Parts of our online services are exempt from accessibility standards:
- PDFs and other documents - some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By December 2022, we plan to either fix these or replace them with accessible HTML pages.
- the accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
- any new PDFs or Word documents we publish will meet accessibility standards.
- live video - we do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations
What we’re doing to improve accessibility
We’re committed to being a fair and inclusive website, and we're passionate about providing accessible services, ensuring they’re properly designed and coded, so more people can use them, more easily, regardless of their hardware, software, language, location, or ability.
Preparation of this accessibility statement
This statement was prepared on April 2023 and last reviewed on October 2024.
Our online services are currently being (and will continue to be) reviewed for compliance with WCAG standards by City of York Council's Web Services Team, who carry out manual checks, alongside weekly automated sample testing which (together with usage data) informs and prioritise our actions for improving accessibility across online services.
Online services are re-assessed for accessibility whenever a major modification is undertaken; 'page content' is checked every time it is updated. Our current estimate is that further accessibility fixes to address non-accessible content on this site, will be undertaken during December 2025.